A35e Privacy Policy — Our Commitment to Protecting Your Data

Welcome to a35e.bet. We understand how valuable your personal information is to you. That's why a35e always treats your privacy as its top priority. This Privacy Policy clearly explains what information is collected when you use the a35e platform, why it is collected, how it is kept secure, and what rights you have.

This privacy policy applies to the a35e.bet website, mobile application, and all related a35e services. By using our platform, you agree to this privacy policy.

We believe transparency is the foundation of trust. That's why our privacy policy is written in plain, straightforward language — so you can understand it without any legal complexity.

A35e collects various types of information — only what is necessary to provide our services. We never collect data beyond what is needed.

A35e collects information through several methods. We believe it's our responsibility to be transparent about each of them.

Directly from you

• Information provided when filling out the registration form.
• Documents uploaded for identity verification.
• Information provided when adding a payment method.
• Information shared with our support team via live chat or email.
• Feedback submitted through surveys or feedback forms.

Automatically

• Through cookies and log files while you browse the platform.
• Device sensor data collected while using the mobile app.
• A record of every betting and gaming session.

A35e uses your information solely for the purposes listed below. Your data is never used for anything outside of these.

• Account Creation & Management: To keep your account secure and verify your login.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Identity Verification: To verify age and prevent fraud.
• Customer Support: To resolve your issues quickly and efficiently.
• Responsible Betting: To analyse betting patterns and identify potentially risky behaviour.
• Promotional Communications: To inform you about bonuses and offers (only with your consent).
• Platform Improvement: Data analysis to improve the user experience.
• Legal Obligations: To meet the requirements of government or regulatory authorities.

You can opt out of promotional emails or SMS at any time from your account settings.

A35e never sells your personal data. However, it may be shared with specific third parties in limited circumstances.

Who We May Share Data With

• Payment Processors: bKash, Nagad, Rocket, and others — used solely to process transactions.
• Identity Verification Services: Authorized entities for completing the KYC process.
• Technology Service Providers: Those who assist in operating our servers and platform.
• Law Enforcement: When required by court order or government request.

Any third parties we share data with are contractually bound to uphold the same strict privacy standards as a35e.

A35e uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

Cookies We Use

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect how the platform functions.

A35e follows the highest industry standards to keep your data secure. We use multiple layers of protection to ensure your information stays safe.

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• AES-256 Data Encryption: All sensitive data stored in our databases is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third parties.
• Restricted Access: Only authorized personnel can access specific data.

In the event of a security breach, we will promptly notify all affected users and take the necessary steps to address it.

You have specific rights over your personal data, and a35e respects those rights in full.

• Right to Access: You can request access to see what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data once certain conditions are met.
• Right to Object to Processing: You can opt out of your data being used for marketing purposes.
• Data Portability: You can request a copy of your data in a readable format.
• Right to Lodge a Complaint: You can file a complaint with us if you believe your privacy has been violated.

Please note that in cases of legal obligations or ongoing investigations, some data may not be eligible for deletion.

A35e does not store any information indefinitely. A defined retention period is set for each type of data.

Once the retention period expires, data is securely deleted or anonymized.

A35e strictly does not collect data from anyone under the age of 18. Our platform is for adults only.

If a parent or legal guardian discovers that their child under 18 has created an account on a35e, please notify us immediately at support@a35e.bet. We will close the account and delete all associated data.

A35e reserves the right to update this privacy policy when necessary. For significant changes, we'll notify you in advance by email or platform notification.

The date of each update is noted at the top of this page. Continued use of a35e after any changes means you have accepted the updated policy.

For any privacy-related questions, requests, or complaints, contact us directly. We are always here to help.

• Email: support@a35e.bet
• Response Time: Usually within 24–48 hours
• Live Chat: Log in to the platform and chat with us directly
• Hours: 7 days a week, 24 hours a day

Your privacy is not just a legal obligation for us — it is a core commitment. a35e believes that your trust is our most valuable asset.